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PRIVACY STATEMENT
Identity
This privacy statement is to be utilized by KenzAmi Holding B.V., registered at the Chamber of Commerce under number 80698409, and the website / webstore https://www.royaums.com.
Our address:
Postbus 69535
1060 CN AMSTERDAM
Our e-mail address:
service@royaums.com
General Statements
We deem it important that your personal data is handled with outmost care. Therefore, we ensure that all personal data is processed and secured carefully. For this reason, in our processing we adhere to the requirements as set out in the General Data Protection Regulation. In this statement we explain which personal data we collect and the purpose for which we make use of it. We recommend that you read this statement carefully.
Security
We are committed to the protection of the website/webstore from misuse and the unauthorized access to personal data. We achieve this by making use of for example, SSL secured connections. It is your responsibility to protect the equipment that you visit and use through our website/webstore by means of for example, a virus scanner.
Personal Data
By making use of our website/webstore you leave certain information with us. This may be personal data, therefore, data that can be directly or indirectly redirected to you. However, we only store and use the personally identifiable information provided directly by you or of which it is clear that they are supplied by you for our processing.
We use the personal data obtained from you only for the specific purposes for which it has been acquired.
Webstore
In case you order products in our webstore we process personal data such as: your name, your address, shoe size, payment or bank details. We process this personal data in order to fulfil the order you placed. For fiscal reasons we retain this personal data for a period of seven (7) years.
In case you choose to pay in installments or pay later, we ask for your date of birth. We may provide your information in that case to companies we hired to perform a(n) (instance) credit check.
In case you bought products in our webstore, we subscribe you to our newsletter without consent, provided that you are always able to unsubscribe.
Newsletter
By subscribing to our newsletter, and therefore your personal data is requested, we will only use this information to send you our newsletter by e-mail. You can unsubscribe at any given moment from the newsletter by using of the ‘unsubscribe’ link provided in the newsletter itself. As soon as you unsubscribe from our newsletter, we will immediately delete your personal data relating to the newsletter.
The basis on which we process the personal data is to be able to carry out your request to receive the newsletter.
Furthermore, we process your data for statistical purposes. This way we can obtain general insights such as demographic insights.
We also collect your personal data in order to build a profile. We do this to determine preferences such as, the links you click in the newsletter, which device you prefer to read the newsletter in or when you choose to read the newsletter.
The basis for building a profile in this case in ROYAUMS’s legitimate interest and in order to provide you with better tailor-made content.
We do not process more data than is strictly necessary for this specific purpose, and in your interest, fundamental rights and freedoms are not violated. If you do choose to unsubscribe from our newsletter, your profile along with its information will also be deleted.
Contact Form
In the instance that you would like to for example, ask us a question, contact us, sing-up for a specific program, you can make use of the contact and/or registration form provided in our website/apps. We only use the information provided by you through this form in order to answer your question/comment, or to complete your registration. After answering your question, we will proceed to delete your data if processing is no longer necessary.
The basis on which we process personal data in this case is to be able to carry out your request for information, respond to your comment (s) and/or handling and processing your application.
Job Application
In the case you leave your personal information on our website/apps in the context of a job application, we will only make use of this information in the context of the job application process for the determined vacancy you have applied for. If the vacancy for which you have applied is filled or withdrawn, we will destroy the data you have left behind. This includes for example, your curriculum vitae and motivation letter. We will only keep your information only after your specific consent and in the event of future vacancies.
The basis on which we process personal data is: the (pre-contractual) execution of an employment contract.
Please note: a (passport) photograph, place of birth and/or country of birth, trade union’s memberships, sexual orientation and status of health are considered special categories of personal data. You do not need to mention this in your curriculum vitae or motivation letter and it is also irrelevant in the assessing of your application.
Third Parties
We may authorize third parties to process personal data on our behalf. These third parties will be considered ‘processors’ in that case. These processors always act under the responsibility of ROYAUMS and may not use the personal data collected for their own specific purposes. We have entered into a data processing agreement with these third parties.
Third parties may include but are not limited to, our hosting provider and suppliers of online tools. With these online tools we are able to, for example, send our newsletter, follow-up on your questions or comments and/or handle your application.
Personal data can be processed outside E.U. and/or the E.E.A.. For the greater part, in the United States. We ensure that the third parties responsible for processing your personal data are Party Shield certified and/or work with the E.U.’s model contract for the transfer of personal data to third countries.
Cookies
Cookies are placed in our website/webstore, in accordance with our Cookie Statement.
Third Party Websites or Services
This consent does not apply to third-party websites or services that are linked to our website through links or the such. We cannot guarantee that these third parties handle your personal data in conformance with the European Data Protection Regulation. We recommend that you read the privacy statements and/or other (general) terms of these websites or services before using these third-party websites or services.
Questions, Right of Access, Modification and Erasure
For questions regarding our privacy policy or inspection and/or alteration of your personal information, please contact us at any moment. In order to prevent misuse of your personal data, we kindly ask you to identify yourself adequately.
Under the GDPR you have the following rights:
Changes
We reserve the right to change this privacy statement at any given moment. Therefore, check this text regularly to make sure you are aware of the latest versions.
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Cookie Statement
Identity
This privacy statement is to be utilized by KenzAmi Holding B.V., registered at the Chamber of Commerce under number 80698409, and the website / webstore https://www.royaums.com.
Our address:
Postbubs 69535
1060 CN AMSTERDAM
Our e-mail address:
service@royaums.com
General Statements
On this website/webstore we make use of cookies. A cookie is a small file that is sent with the with the pages of this website/webstore and it is stored by the browser in your device with which you make use of our website/webstore. The information stored therein can be returned to our servers on the next visit. In this cookie consent we explain what this means for you.
Consent
For functional cookies (see below) and for Google Analytics (see below) we do not request permission. For all other cookies we ask your permission to place them before we do so.
Functional Cookies
Our website/webstore places session cookies. These session cookies are used by default by the webstore software we used to build our website. These session cookies mainly provide an easy and undisturbed use of the website/apps. The session cookies are automatically deleted from your device when your browser is closed. If the website/apps contains functionality to log-in, the website/apps can use a session cookie to detect whether you are logged-in.
Google Analytics
Through our website/webstore a cookie is placed by the company Google as part of their ‘Google Analytics’ service. We use this service to track and get reports on how visitors use the website/webstore. For installation of Google Analytics on our website/apps we followed the protocol “privacy friendly configuration of Google Analytics” of the supervisory authority of the Netherlands. We have entered into a data processing agreement with Google in which it is prohibited for Google to use the analytics information obtained through this analytics service for other Google services. We have also anonymized the IP addresses and therefore disabled the forwarding of IP addresses to Google through Google Analytics. Furthermore, we do not use other Google services in combination with the Google Analytics cookies.
Retargeting cookies
With your consent we use “retargeting cookies” of Google Adsense and Facebook. When you visit websites of third parties, which third parties use Google Adsense or Facebook, we can show you ads related to your prior visits to our website / webstore.
Questions, Right of Access, Modification and Erasure
You can contact us at any time for questions about our cookie policy and/or questions regarding the inspection, alteration and/or deletion of your personal data. In order to prevent misuse of your personal data, we kindly ask you to identify yourself adequately.
Generally, you can clear the cookies from your browser by visiting your browser’s settings. You would be able to find more information on switching and removing cookies in the instructions provided in your computer or by making use of the Help functionality of your browser.
When it comes to inspecting personal data linked to a cookie, you must send a copy of the cookie in question. You can find this information in your browser’s settings.
Changes
We reserve the right to change this cookie consent at any given moment. Therefore, check this text regularly to make sure you are aware of the latest versions.
TERMS & CONDITIONS
Section 1. GENERAL REMARKS
1.1. This website (hereinafter the « Website ») is published by KenzAmi Holding B.V. (hereinafter the « ROYAUMS »), a company registered in The Netherlands under Chamber of Commerce number: 80698409 and VAT: NL861765965B01with its head office in Amsterdam. Its website is available on www.royaums.com. Its Customer service is available by email at service@royaums.com.
1.2. Access to the Website and the use of its contents is subject to the conditions set out below. accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions and to have agreed By to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website.
1.3. This Website and all its materials, text, code, content, software, graphics, photographs, illustrations and links contained in it or linked to it (together, hereinafter the « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to ROYAUMS.
1.4. Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose, including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.
Section 2. TERMS & CONDITIONS
2.1. This document, together with the additional information available on the Website constitutes the Terms & Conditions (hereinafter the « T&C ») in force between the user of the Website (hereinafter the « Customer ») and ROYAUMS (hereinafter collectively the « Parties »). It governs the contractual relationship between the Parties in relation with any purchase made on or through the Website (hereinafter the « Transaction »).
2.2. At the time of verification of his/her order by checking the box provided for this purpose and clicking the "Complete Order and Pay" button, the Customer hereby states that he/she fully and unconditionally accepts these T&C.
2.3. Please read carefully the T&C before proceeding to any Transaction through the Website. The Customer is bound by the version of the T&C that is in force at the time Customer submit an online form (hereinafter the « Form ») confirming Customer’s intent to order products on the Website (hereinafter the « Order »).
2.4. Please refrain from using the Website, its Services or accessing it if you do not agree to the present T&C.
2.5. These T&C may change from time to time, without prior notice. Customer commit to regularly read these T&C in order to remain informed of their latest amendments. Pending Orders will always be governed by the T&C Customer approved at the time of ordering.
Section 3. OPERATION OF THE WEBSITE
3.1. The Website is a secure online platform that allows the Customer to place an Order online and receive by mail the articles or goods offered for sale on the Website (hereinafter the « Product(s) »).
3.2. ROYAUMS does not guarantee that the Website, or any content on it, will always be available or that access will always be uninterrupted. Access to the ROYAUMS Website is permitted on a temporary basis. ROYAUMS reserves the right to suspend, withdraw, discontinue or alter all or any part of the Website at any time as it sees fit without notice. ROYAUMS shall not be liable for any reason due to which the Website is unavailable at any time or for any period.
3.3. ROYAUMS undertakes to provide adequate descriptions and visual representations of the products presented on the Website. ROYAUMS does however not warrant that the information or graphics contained on the Website or that are accessible through the Services would be at any time reliable, (colour) accurate, up-to-date, useful or comprehensive.
Section 4. CHARACTERISTICS OF PRODUCTS
4.1. The Products displayed on the Website are offered for sale to consumers only, that is, any natural person not acting in the exercise of a profession or business. By placing an Order on the Website, the Customer warrants that he/she will use the Product for his/her personal use only.
4.2. The purchase of the Products on the Website is only permitted by individuals who are eighteen (18) and over unless he/she has authorization from a parent or legal guardian of such individual.
4.3. The authoritative description of the Products is the description published on the Website at the time of the Order. Images of the Products are provided for information purposes only and shall not be representative of the characteristics of the Products, in particular with respect to general appearance, colour or any other characteristic.
Section 5. PACKAGING
5.1. All Orders placed on the Website are sent with their original box and accessories (such as a dust bag, depending on the type of Product), and carefully packed.
Section 6. PRICE
6.1. All prices on the Website are indicated in the applicable currency and include VAT and exclude applicable Taxes according to of the Territory the billing and delivery addresses.
6.2. Shipment and delivery fees are not included, unless stated otherwise during the purchase process. Shipping costs are dependent upon the shipping destination and the type of delivery selected during the purchase procedure. Shipping costs will be on the order checkout page, in the Order Confirmation.
6.3. ROYAUMS is committed to having correct pricing information on the website, but cannot guarantee that no errors occur. In the event that the price of a product is incorrect, ROYAUMS will provide the Customer the option to order the product at the correct price or to cancel the order. If ROYAUMS fails to contact the Customer, the order will be considered cancelled.
Section 7. AVAILABILITY OF PRODUCTS
7.1. The Products that can be purchased on the Website are ROYAUMS’s. All Products are supplied according to their availability at the time of the Order. Items in the Customer’s shopping cart are not reserved and may be purchased by other Customers until the confirmation of the Order.
Section 8. ORDER
8.1. To purchase a Product, the Customer shall follow the instructions as they appear on the website.
8.2. To place an Order, the Customer must create an online account, then select the Product(s) of interest, the colour and the size. The Product(s) selected for purchase will be added to the Customer’s shopping cart.
8.3. After reading and accepting the shipping expenses, the T&C and the general cancellation policy, the Customer determines the means of payment that will be used to complete the Transaction with the "Complete Order and Pay" button.
8.4. All changes or alterations to the data in the Order, can be made directly on the Website as long as the Order is not completed yet.
8.5. ROYAUMS reserves the right to reject or cancel an order, without being liable for any damages or costs in (among others) the following situations:
8.5.1. The Product is not available or the Product is out of stock;
8.5.2. The order is flagged by ROYAUMS's security systems as an unusual order or an
order susceptible to fraud;
8.5.3. The Customer's billing information is not correct or not verifiable;
8.5.4. ROYAUMS has reason to believe the Customer is a reseller;
8.5.5. There was an error in the price displayed on the Website;
8.5.6. ROYAUMS cannot deliver to the shipping address provided by the Customer. In such event the Customer will be informed by email and any payments with respect to the order will be refunded.
Section 9. PURCHASE AGREEMENT
9.1. The purchase agreement entered into by the Parties, is considered closed and the Parties are duly contracted at the time the Customer’s Order properly passes, in accordance with the purchase procedure as mentioned on the Website and after ROYAUMS has received the confirmation of the payment. The Order that has been received by ROYAUMS is only binding if the entire purchase procedure has been followed properly and correctly, without any errors on the Website. ROYAUMS is not responsible for any errors caused by a technical failure due to the internet connection of the Customer.
9.2. ROYAUMS may obtain information – within statutory frameworks – about the Customer's ability to fulfil his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the Agreement.
9.3. By placing his/her Order on the Website, the Customer acknowledges and confirms that he/she is aware of the instructions in the purchasing process, he/she has accepted them and he/she fully agrees to the terms hereof.
9.4. Subject to the acceptance of the Customer’s Order, ROYAUMS will send the Customer a confirmation of the conclusion of the Transaction to the email address that he/she provided when placing the Order. This e-mail will contain ROYAUMS's contact information, a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and the mean of payment chosen by the Customer.
9.5. Since Customer places an Order in accordance with article 4.2, ROYAUMS is not obliged to issue in invoice that complies with local legislation.
9.6. The Customer is advised to check the content of the e-mail thoroughly and should immediately notify ROYAUMS in the event of any errors or mistakes.
9.7. The Customer is responsible for VAT and Duties when buying from outside the EU.
9.8 The Customer is responsible for receiving back the VAT and Duties when they return an order. VAT and Duties can be collected at the shipping company.
Section 10. PAYMENT
10.1. Customers can pay for the Products and corresponding delivery costs by credit card (VISA, MasterCard, American Express), iDEAL, PayPal, Klarna after pay ,Bitcoin, Ethereum, Litecoin and bank transfer.
10.2. Transactions are charged to the Customer's credit card after checking all the data and upon receipt of the authorization provided by the issuing company and upon acceptance of the Order by ROYAUMS.
10.3. ROYAUMS accepts payments by bank transfer to the following IBAN code for Euro paying Customers: NL30INGB0007925835 tnv KenzAmi Holding B.V.
10.4. All costs regarding bank transfer (including bank charges) are for the Customer and shall not be refunded in the event of a return of the product.
10.5. In the event that of a failure to debit amounts from the client, the Transaction will be stopped and the sale cancelled.
Section 11. SHIPPING AND DELIVERY
11.1. The ordered Product(s) will be shipped to the Costumer within 1-3 business days, between Monday and Friday, excluding local, national and public holidays, after the confirmation of the order. ROYAUMS will send Customer, upon shipment of Order, a further confirmation email.
11.2. The shipping and delivery terms indicated in these T&C, on the Website or otherwise communicated by ROYAUMS are indicative and not guaranteed. If ROYAUMS is unable to meet the (estimated) shipping date, ROYAUMS will notify the Customer accordingly. ROYAUMS shall not be liable for any damages and costs arising out or in connection with delayed delivery. However, ROYAUMS strives to deliver the ordered Product(s), except in cases of force majeure, within a maximum period of thirty (30) days after the Customer has placed his/her order on the website. Unless the waiting time is otherwise indicated on the Website or confirmation e-mail.
11.3. The Product(s) purchased on the Website will be delivered exclusively to the address indicated on the credit card for security reasons, unless indicated otherwise by the Customer. Deliveries cannot be delivered to PO Boxes; these orders will not be processed.
11.4. If the shipping address is located outside the European Union, the Customer shall be -save for what is stated in paragraph 14.5- responsible for assuring that the ordered Product(s) can be lawfully imported. Moreover, ROYAUMS is not responsible for custom clearance fees.
11.5. For the delivery of the Product(s), the Customer or his/her authorized person needs to be at the address as indicated in the order. For security reasons the recipient’s signature is required. If the courier offers the delivery to the Customer, the Customer must verify: that the number of boxes is equal to the number specified in the shipping documents; that the packaging is not damaged, wet or has any other damage. All damage to the packaging or to the products or any deviation between the actual number of boxes delivered and the number of boxes indicated on the transportation document, must be reported immediately by written note on the delivery documents from the courier company. Once the Customer has signed the transport document of the courier company and no objection has been raised by the Customer, he/she may not object to the external characteristics of the delivered goods.
11.6. The shipping and delivery costs are the responsibility of the Customer and are indicated on the Form. The shipping and delivery expenses will be based on the destination and the nature of the requested shipping method.
11.7. In the event that ROYAUMS is not able to deliver the goods, because of sudden or temporary unavailability of the products, ROYAUMS shall notify the Customer of this without undue delay and in any event within thirty (30) days by e-mail. The amount paid by the Customer will be refunded as soon as possible and in any case within thirty (30) days.
11.8. ROYAUMS retains the full and unconditional ownership of the ordered Product until the Product as well as all other claims of ROYAUMS vis-à-vis the Customer are paid in full. The Customer shall in no event have a right of retention with regard to the Product. ROYAUMS is entitled to repossess the Product if the Customer fails to fulfil any of its obligations under the Agreement and/or if ROYAUMS infers from the Customer's behavior or communication that the he/she will fail to fulfil any of its obligations under the Agreement.
11.9. All risks in connection with the Product shall pass to the Customer when the Product is delivered at the shipping address specified in the Order. If the Customer refuses or fails to take and/or accept delivery of the ordered Product, the Customer will be charged the actual costs of shipping the Product back to ROYAUMS.
11.10. Please note that all orders are subject to verifications - in particular the billing and shipping addresses and the means of payment. ROYAUMS reserves all rights to request additional identification information, if necessary. Such verifications can extend the delivery time for up to two (2) additional business days.
11.11. If the tracking information states that the order has been delivered to the address that the customer has specified, but the customer has not received the order, the customer must notify ROYAUMS within 7 days of the date of delivery via email at service@royaums.com. If ROYAUMS does not receive an email within 7 days of the tracking information date of delivery, the order will be considered to have been correctly delivered and ROYAUMS will have fulfilled the purchase agreement.
Section 12. CITES PERMIT
12.1. ROYAUMS is concerned about the social, ethical and global environmental issues. For this reason we obtain a CITES permit for all of our exceptional leathers. CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an International agreement between governments. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival. This permit, and the commitment of all our partners, makes sure that all stages of breeding, extraction, transformation, and production respect many criteria in order to protect the survival of wild animals and plants.
12.2. The ROYAUMS Product(s) containing exceptional leather may be delayed when a CITES permit is required for shipping to destinations outside of the European Union.
12.3. The ROYAUMS Product(s) requiring a CITES permit are considered to be final sale and cannot be granted a refund nor be processed for exchanges.
12.4. If Customer is traveling outside E.U. with a ROYAUMS product dressed with exotic skins, Customer may need to apply for a CITES permit. For more information, please contact our Customer Service: service@royaums.com.
Section 13. RETURNS
13.1. The Customer has the right to withdraw from the Agreement and can return the purchased Product(s) within thirty (30) calendar days without giving any reason. The withdrawal period will expire after thirty (30) calendar days from the day on which the Customer (or a third party indicated by the Customer other than the carrier) acquires physical possession of the ordered Product. Each delivery contains simple instructions to return the products.
13.2. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Customer.
13.3. Products must be returned in a saleable condition meaning that they must be unused with all delivered accessories and in their original packaging with garment tags and any other security devices or seals still attached and intact.
o Place the original box(es), the printed return form and the original a shipping parcel.
o Close properly the shipping parcel.
o In addition, Customer agree to take particular care when packing the Product to be returned.
13.4. ROYAUMS reserves the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with. Service for damaged Products by fault of Customer is not covered by the warranty and ROYAUMS cannot be held responsible.
13.5. Online orders cannot be returned at retailers and vice versa.
13.6. To exercise the right of withdrawal, the Customer must inform ROYAUMS of his decision to withdraw from the Agreement by filling out the EU model form or the ROYAUMS Return Form on the Website within the withdrawal period. To meet the withdrawal deadline, it is sufficient for the Customer to fill out the Return Form before the withdrawal period has expired.
13.7. During the withdrawal period, the Customer shall handle and inspect the Product and the packaging with care, in the same manner as the Customer would be allowed to do in a retail shop. The Customer shall only unpack or use the Product to the extent necessary to establish the nature, the characteristics and the functioning of the Product. The Customer shall be liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product.
13.8. If the Customer exercises its right of withdrawal, he/she will return the Product to ROYAUMS at its own risk and expense, without undue delay and in any event no later than thirty (30) calendar days from the day on which the Customer (or a third party indicated by the Customer other than the carrier) acquired physical possession of the ordered Product. If the Customer is located outside the European Union, the Consumer shall declare the returned Product as "Returns and Repairs of Dutch Merchandise" on the customs declaration.
13.9. Following receipt of Customer Products in return, and provided that the return conditions are met, ROYAUMS shall notify Customer by email that the refund of Customer Order is being processed. ROYAUMS will reimburse the relevant payments received from the Customer, excluding the costs of return, without undue delay and in any event not later than thirty (30) calendar days from the day on which ROYAUMS has received the Product back. ROYAUMS will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction. In case Client has chosen for a more expensive shipping method rather than the offered cheapest, ROYAUMS will not refund the surplus of the more expensive method.
14. Returns payed with Bitcoin, Ethereum, Litecoin will be refunded by banktransfer.
13.10. ROYAUMS is entitled to refuse to accept a returned Product and the reimbursement of payments if the Customer does not comply with the instructions of this clause.
13.11. All shipping costs for returning the products are to be paid by the Customer. The costs incurred by the Customer in connection with returning the products makes will not be refunded.
13.12. For returning the products ROYAUMS recommends a delivery company that provides a tracking number to track the shipment. ROYAUMS cannot be held responsible for any refund or reimbursement of products that have been lost, stolen or damaged.
13.13. The ROYAUMS Product(s) containing exceptional leather require a CITES permit for shipping to destinations outside of the European Union. Therefore, the right of withdrawal cannot be exercised by Customer since such orders are considered to be final sale and cannot be granted a refund nor be processed for exchanges.
13.14. The customer must return the product insured and registered. ROYAUMS B.V. is not liable for a missing package.
13.15. Valentine promotion. If the Customer wishes to return the product. The Customer is obliged to return the promotional keychain as well.
Section 14. EXCHANGE
14.1. If the Customer wishes to exchange a Product, he/she needs to follow the same procedure as for a return. Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the size requested.
14.2. ROYAUMS can only exchange an item for a different size in the same style and color.
14.3. Availability of the requested replacement item cannot be guaranteed. If the Product(s) is not available in stock, ROYAUMS will refund the Customer and send him/her a notification email.
14.4. ROYAUMS will do all it can to make the Customer satisfied. However, as soon as the product is shipped for return, the order cannot be changed or cancelled until the products have been returned duly to ROYAUMS.
14.5. The ROYAUMS Product(s) containing exceptional leather require a CITES permit for shipping to destinations outside of the European Union. Therefore, all such orders are considered to be final sale and cannot be granted a refund nor be processed for exchanges.
Section 15. COMPLAINTS
15.1. ROYAUMS wishes to point out that the Customer can rely upon the legal guarantee of conformity. The Customer is obliged to closely examine the delivered Product upon the day on which he/she (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the Product.
15.2. The Customer shall inform ROYAUMS of any complaints about defects and/or non-compliance with the specifications of the delivered Product, including but not limited to complaints in respect of visible defects and/or damages of the Product and/or the color of the Product. Any complaints shall be sent in writing to the following email address: service@royaums.com The email shall contain a clear description of the complaint, the Customer's name, the order number included in the order confirmation and the article number of the Product and shall be sent within a reasonable time after the discovery of the defects, but in any case no later than two (2) weeks after the discovery of the defects.
15.3. Complaints submitted to ROYAUMS will be replied within a period between five (5) and ten (10) Business Days, from the date of receipt of the complaint. The Consumer shall give ROYAUMS all such assistance as ROYAUMS may require for the purpose of examining the complaint. ROYAUMS is only obliged to take complaints into consideration, if ROYAUMS is given the opportunity to verify the complaint.
15.4. In the event of a timely, correct and justified complaint in accordance with this clause, the Customer shall be entitled to repair of the defective or non-conforming product, if not possible: replacement of the product, and finally an appropriate refund of the purchase price of the product.
15.5. The Customer shall return the defective or non-conforming Product in its entirety to ROYAUMS. The return costs are initially for the account of the Customer. If the returned Product(s) are later confirmed to have a fault - whether major or minor – ROYAUMS will refund reasonable postage costs to the Customer.
15.6. The defective or non-conforming Product shall become ROYAUMS's property as soon as it has been replaced or refunded.
15.7. ROYAUMS reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which the Customer is responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
15.8. A complaint that does not meet the requirements set out in this clause, shall not be taken into consideration by ROYAUMS, the Product shall be deemed to have no defects and conform to the specifications and does not release the Customer from any of its obligations under the Agreement.
15.9. All complaints regarding products purchased through one of ROYAUMS resellers must be handled by the same reseller.
15.10. ROYAUMS offers 6-months warranty for all products. This may be subject to the channel that the product is purchased.
Section 16. GUARANTEE OF AUTHENTICITY
16.1. ROYAUMS guarantees the authenticity of all products purchased on the website. Products that carry the ROYAUMS label, are made by the best craftsmen, with the finest materials, and are thus of outstanding craftsmanship.
16.2. The original ROYAUMS products are sold exclusively through selected resellers and the website https:www.royaums.com
16.3. Like many world-leading brands, ROYAUMS Products are being copied by counterfeiters. ROYAUMS offers the possibility to check if a retailer is authentic on the Website.
16.4. ROYAUMS cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.
Section 17. FORCE MAJEURE AND ACCURATENESS OF INFORMATION
17.1. In the event that, as a consequence of force majeure and/or default by one of ROYAUMS's suppliers, ROYAUMS is prevented from fulfilling its obligations to the Customer, such obligation shall be suspended for the duration of the event of the force majeure and/or default by one of ROYAUMS's suppliers, the Customer shall not be entitled to any compensation whatsoever.
17.2. In the event that the force majeure and/or default by one of ROYAUMS’s suppliers extends or reasonably expected by ROYAUMS to extend for a period of three (3) consecutive months, ROYAUMS shall be entitled to cancel the affected Agreement without any liability towards the Customer.
17.3. ROYAUMS is committed to having up-to-date information on the website. ROYAUMS cannot guarantee that the website is absolutely flawless. There may appear typos, mistakes or inaccuracies on the website, some of which may relate to the price of the product, the product availability and/or the particulars of the products. ROYAUMS reserves the right to correct the errors and inaccuracies, even after the order has been confirmed and furthermore reserves the right to alter information on the website at any time without prior notice.
Section 18. SECURITY OF ELECTRONIC DATA TRANSFER
18.1. ROYAUMS undertakes to maintain at all times the highest standards of security. Not only the Website does use SSL (Secure Socket Layer) encryption, but it is also reinforced with all of the various existing encryption processes in order to provide the most effective protection possible for all sensitive payment information. ROYAUMS does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information cannot be reached by any other third party.”
Section 19. USER ACCOUNT
19.1. Customer may register on the Website to obtain a personal account (a “User Account”).
19.2. Customer User Account allows Customer to obtain the following benefits:
· Make a purchase on the website
· Check the status of Customer orders
· Review Customer previous orders
· Modify Customer account information
· Change Customer password
· Add alternative delivery addresses (for Customer family and friends)
· Sign up for ROYAUMS’s newsletters
19.3. Upon registration, Customer agree and undertake:
· to provide only true, current, complete and accurate information, as requested in the registration form or any other forms from the Site;
· to maintain and update the information provided to ROYAUMS;
· to maintain the confidentiality of Customer username and password, and
· to accept full liability with respect to any activity related to the use of Customer username and password.
19.4. Customer is responsible for any loss, expense, damage and any additional costs resulting from the disclosure of false, incorrect or incomplete information from Customer, or Customer failure to update the information provided at time of registration or at any other time during Customer use of the Website and/or of its Services.
Section 20. PRIVACY
20.1. ROYAUMS will process personal details of the Customer in accordance with its privacy policy, which is available at: https://royaums.com/pages/privacy-statement
Section 21. GOVERNING LAW AND JURISDICTION
21.1. These General Terms and Conditions and any Agreement shall be exclusively governed by and construed in accordance with the laws of the Netherlands, excluding any conflict of law rules under Dutch private international law and the applicability of the United Nations Convention on Contracts for the International Sale of Good (Vienna Convention of 1980).
21.2. The competent court in the Netherlands, shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these General Terms and Conditions and/or any Agreement without prejudice to the right of appeal (“hoger beroep”) and that of appeal to the Supreme Court (“cassatie”).
Section 22. CONTACT INFORMATION
KenzAmi Holding B.V.
Postbubs 69535
1060 CN AMSTERDAM
The Netherlands
VAT Number: NL861765965B01
Chamber of Commerce: 80698409
E-mail address: service@royaums.com
Phone number (only for business inquiries): (+31) 020-3642243
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