Which payment methods are supported by ROYAUMS?
We currently accept payment by Maestro, Visa, MasterCard, American Express, PayPal, Sofort Banking and iDeal. Upon receiving your order, we carry out a standard check on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
Will I receive an order confirmation once my order is completed?
You will receive an order confirmation e-mail a few minutes after your order has been processed. Please check your junk or spam folders if it does not appear in your inbox.
How can I check my order status?
Once your order has been successfully completed, you will receive a shipment e-mail after the confirmation e-mail. The shipment e-mail provides you with the necessary details to track your shipment.
Can I cancel my order?
Once the payment has been received by ROYAUMS and your order has been processed, it will not be possible to cancel your order anymore. For further information on this matter please use the contact form on our website.
What is the standard delivery time?
The standard delivery time of our products varies from between two and five working days.
I ordered the wrong size. What can I do?
Our products can be returned free of charge within 14 days, provided that the seal is unbroken, the shoes are unworn and the contents of the original packaging are complete.
My shoes are damaged/I have a complaint. What can I do?
If you bought your shoes at one of our retailers, please contact them to help you further on this matter. If you purchased your shoes on the ROYAUMS Online Boutique, please contact us through our contact form and provide us with your order number.
How can I check if a retailer is authentic or not?
Like many world-leading brands, our success has led to our products being copied by counterfeiters. Unfortunately, it’s all too frequent that we’re asked if a counterfeit website is real, or hear a story about someone who accidentally purchased a counterfeit ROYAUMS product online.
To check our authentic retailers please use the ROYAUMS authentic retailers form on our homepage.
Is the python leather ethical obtained.
We are concerned about the social, ethical and global environmental issues. For this reason, we obtain a CITES (The Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit for all of our exceptional leathers. The aim of this convention is to ensure that the existence of wild animals and plants are not threatened by the international trade operations. This permit and the commitment of our partners, make sure that all stages of breeding, extraction, transformation and the manufacturing of ROYAUMS products respect the international criteria to protect the wild animals and plants.